We want you to love your LALO footwear, but if you need to make changes we’re here to help. We accept returns for exchange or refund up to 45 days from original ship date. Product must be returned in original packaging. We love feedback. Please let us know why you are returning the shoes.
To make a return or exchange, click here to go to the return and exchange page.
You will then be contacted with return instructions. Remember, your return shipment must be received by us within 45 days from the original ship date. Refund or credit towards a replacement item will be limited to the original purchase price less freight. *Please contact your retailer if you purchased the shoes in a store.
No refunds or exchanges will be accepted on the following items:
- Goods damaged by misuse
- Goods damaged by abuse
- Items designated as “Final Sale” items
For all other inquiries, contact us at firstname.lastname@example.org
We reserve the right to change these policies without notice and to limit sales, exchanges or returns in situations of overuse or abuse of our exchange policy. This policy applies to the U.S. and Canada only.
if unable to complete the manual returns & exchanges process, please email us at email@example.com to arrange for a return or exchange. You will then be contacted with return instructions.